Delivery & Returns
If your chosen item is in stock, we will dispatch your order within 3 days on receipt of your order. If there are any delays we will inform you as soon as possible.
Your delivery will be made via the Australia Post eParcel service, which is fast, safe and trackable.
Our standard delivery fee is $8.95 (within Australia). Delivery within Australia is guaranteed on the next day (within the Express Post networks and lodgement requirements).
We accept Visa, Mastercard and AMEX. Please call our store with your card details. Credit cards are charged at the time of order.
Returns & Exchanges
No refunds for incorrect choice or if you change your mind.
Refunds will only be given if a product cannot be repaired or replaced.
We will gladly exchange or offer a credit note if a product is faulty, or is different to that shown or described. Credit Notes are valid for 3 months from date of issue.
Proof of purchase is required for all exchanges and returns and must be within 14 days of purchase or as agreed between the customer and Nocturnal Designs.
Items returned must be unworn and in original condition with all swing tags attached.
This does not include sale items. This excludes briefs, swim briefs and shapewear.
For hygienic reasons briefs, g-strings and hosiery (unless unopened and unworn) cannot be exchanged or refunded.
Nocturnal Designs will send your requested items in exchange of your returned items FREE of charge.
Shop T22 NORTON PLAZA
55 Norton Street
Leichhardt NSW 2040
No refunds or exchanges on hosiery or shapewear.
Delivery costs cannot be refunded.
Refunds will only be made by the original payment method.
Refunds may take up to five working days.
Nocturnal Designs cannot be held responsible for items that have not reached us.
We recommend that you use Registered Post or Express Post.
If the returned items do not conform to the above standards, a refund or exchange will not be made.